FAQ

Last updated: October 2026.

Shipping & Delivery

Do you offer free shipping?

Yes. Spark Imagine offers free shipping on every order, with no minimum purchase required. There are no hidden shipping fees at checkout.

Do you offer express or expedited shipping?

Spark Imagine ships standard worldwide only. Orders are processed within 1–2 business days, then delivered in 8–15 days after shipping. Expedited shipping is not currently offered.

Do you ship internationally?

Yes. Spark Imagine ships worldwide. Orders are processed within 1–2 business days. International delivery typically takes 8–15 days after shipping; customs may cause delays. Customers are responsible for any customs duties or import taxes charged by their country.

How long does shipping take?

Orders are processed within 1–2 business days, then deliver in 8–15 days after shipping worldwide. Total time from order to delivery is typically 9-17 days.

Store & Locations

Do you have any retail store locations or physical pickup?

No. Spark Imagine is an online-only store. We do not have physical retail locations or in-store pickup. All orders are shipped directly to you with free shipping.

Do you offer wholesale or bulk orders?

Spark Imagine is currently a retail-only store and does not offer wholesale, bulk, or B2B pricing. All customers receive the same retail pricing.

Discounts & Promotions

Do you have any active discount codes or promotions?

Yes. New customers can use code WELCOME15 for 15% off their first order. Additional seasonal promotions are announced via our email list — sign up on any product page to receive offers.

Customer Service

How can I contact customer service?

Email our customer service team at info@sparkimagine.com. We respond to all inquiries within 24-48 business hours, Monday through Friday.

Returns & Cancellations

What is your return policy?

If you are not happy, email info@sparkimagine.com with your order number within 30 days of delivery for a full refund to your original payment method. We usually do not ask you to ship anything back. For damaged or defective items, include a photo or short video and choose a free replacement or full refund, with no return needed. See our return and refund policy for full terms.

Can I cancel my order?

Yes — orders can be cancelled for a full refund any time before they ship. Email info@sparkimagine.com as soon as possible if you need to cancel.

Payments & Tracking

What payment methods do you accept?

Spark Imagine accepts all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal at checkout.

How do I track my order?

Once your order ships, you will receive a tracking email with a link to the carrier. You can also track any order at sparkimagine.com/pages/track-your-order using your order number.

What currency are prices in?

All prices on Spark Imagine are in US Dollars (USD). Your bank or payment provider will automatically convert to your local currency at checkout.

Product Safety

Are your products safe to use?

All Spark Imagine wellness products are designed for safe at-home use and ship with full usage instructions. Each product page lists specific safety guidance — consult your physician before use if you are pregnant, have a pacemaker, or have a relevant medical condition.

Still have questions?

Email our customer service team at info@sparkimagine.com and we will respond within 24-48 business hours.