Do you offer free shipping?

Yes. Spark Imagine offers free shipping on every order, with no minimum purchase required. There are no hidden shipping fees at checkout.

Do you offer express or expedited shipping?

Spark Imagine ships standard worldwide only. Most orders are processed within 1-2 business days and delivered within 8-15 days. Expedited shipping is not currently offered.

Do you ship internationally?

Yes. Spark Imagine ships worldwide. International orders typically arrive within 8-15 days after the 1-2 business day processing window. Customers are responsible for any customs duties or import taxes charged by their country.

How long does shipping take?

Orders are processed within 1-2 business days, then delivered in 8-15 days worldwide. Total time from order to delivery is typically 9-17 days.

Do you have any retail store locations or physical pickup?

No. Spark Imagine is an online-only store. We do not have physical retail locations or in-store pickup. All orders are shipped directly to you with free shipping.

Do you offer wholesale or bulk orders?

Spark Imagine is currently a retail-only store and does not offer wholesale, bulk, or B2B pricing. All customers receive the same retail pricing.

Do you have any active discount codes or promotions?

Yes. New customers can use code WELCOME15 for 15% off their first order. Additional seasonal promotions are announced via our email list — sign up on any product page to receive offers.

How can I contact customer service?

Email our customer service team at info@sparkimagine.com. We respond to all inquiries within 24-48 business hours, Monday through Friday.

What is your return policy?

Spark Imagine offers a 30-day refund window from delivery. Damaged or defective items get a full refund. Products that do not meet expectations receive an 80% partial refund or full store credit. Change-of-mind requests within 7 days receive full store credit. We do not accept physical returns due to the personal nature of wellness products.

What payment methods do you accept?

Spark Imagine accepts all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal at checkout.

Are your products safe to use?

All Spark Imagine wellness products are designed for safe at-home use and ship with full usage instructions. Each product page lists specific safety guidance — consult your physician before use if you are pregnant, have a pacemaker, or have a relevant medical condition.

How do I track my order?

Once your order ships, you will receive a tracking email with a link to the carrier. You can also track any order at sparkimagine.com/pages/track-your-order using your order number.

What currency are prices in?

All prices on Spark Imagine are in US Dollars (USD). Your bank or payment provider will automatically convert to your local currency at checkout.

Return Policy

Q: Can I cancel my order?

Yes — orders can be cancelled within 1 hour of purchase. After that, orders enter processing and cannot be cancelled. Email info@sparkimagine.com immediately if you need to cancel.

Spark Imagine Return & Refund Policy

At Spark Imagine, we stand behind the quality of our wellness products and want you to be completely satisfied with your purchase. Due to the personal nature of wellness and massage products, we do not accept physical returns. Instead, we offer the following refund options.

Refund Eligibility

Damaged or Defective Items (within 30 days of delivery): If your item arrives damaged or defective, contact us within 30 days at info@sparkimagine.com. Include your order number and a photo or short video of the issue. Once verified, we issue a full refund to your original payment method.

Product Does Not Meet Expectations (within 30 days of delivery): Contact us within 30 days of delivery and we will work with you to troubleshoot. If we cannot resolve the issue, we offer either an 80% partial refund to your original payment method or a full store credit valid for 12 months.

Change of Mind (within 7 days of delivery): Contact us within 7 days for full store credit, valid for 12 months.

After 30 Days: Refunds and credits are no longer offered after 30 days from delivery. Our customer service team is still happy to help troubleshoot.

How to Request a Refund

Email info@sparkimagine.com
Include your order number
Describe the issue, with photos or video if applicable
Our team responds within 24-48 business hours

Order Cancellations

Orders may be cancelled within 1 hour of purchase. After 1 hour, orders enter processing and cannot be cancelled.

Important Notes

All refund requests are reviewed on a case-by-case basis
Refunds are processed within 5-7 business days of approval
Store credits are issued via email and do not expire for 12 months
Spark Imagine offers free shipping on all orders, so there are no original shipping fees to deduct

Contact Us

Questions about our return policy? Email info@sparkimagine.com.

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Return Policy

Spark Imagine Return & Refund Policy

Refund Eligibility

How to Request a Refund

Order Cancellations

Important Notes

Contact Us

Return Policy

Spark Imagine Return & Refund Policy

Refund Eligibility

How to Request a Refund

Order Cancellations

Important Notes

Contact Us

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