FREE Worldwide Shipping

FAQ


HOW DO YOU SHIP, AND WHAT IS THE PRICE?

Shipping costs vary depending on your exact location and shipping option.

  

HOW DO YOU SHIP?

We ship our USA orders for custom made jewelry products via USPS from our US facility. International orders are sent overseas through international mail service. Non custom made jewelry products ship from our international warehouse and are delivered via USPS or an express courier. 

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

 

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

The shipping time will depend on your exact location and the product. Our custom made jewelry products take time to make so may take longer to produce. However, it usually takes 10-20 business days for shipping to the US. We do our best to ensure you receive your order in a timely manner so we may upgrade your package to express shipping so you may receive it sooner. International shipping may take an additional 1-2 weeks depending on the country.

 

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information may be displayed 2-3 days after you receiving that email.

 

HOW CAN I PAY FOR MY ORDER?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

 

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

Our products are listed in US Dollar. But our system will automatically convert it for you.