FAQ

Which currency are you using on the website?

Our products are listed in US Dollar. However, our system will automatically convert the amount for you.

I just placed an order, when will it ship?

We strive to process and ship orders as quickly as possible. Please allow 24-48 hours for processing before your order is shipped. The average shipping time is 8-15 days worldwide. If you have any questions, feel free to email us at info@sparkimagine.com

I am not in love with my order. Can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if your product arrives defective or damaged. You have 60 days to return the item for a full refund. Please note:
- Return shipping is at your expense.
- Include your name and order number with the returned parcel.
- Once we receive the product, we will issue a full refund for your original purchase.
If your package is still on its way, you will need to wait for it to arrive and then return it before receiving a refund.

Can I cancel my order?

Yes, you can cancel your order without penalty within 24 hours. Please contact us as soon as possible if you wish to cancel.

I have entered an incorrect address. What should I do now?

If you’ve entered an incorrect shipping address, please double-check the details once you receive your order confirmation email. If the address is wrong, email us at info@sparkimagine.com within 24 hours, and we’ll correct it for you. Please note: After 24 hours, we cannot make any changes, and no refunds will be issued for incorrect submissions.

I have a question that wasn't answered here. Can you help?

Of course! Please send us an email at info@sparkimagine.com