Return Policy

Return Policy

At Spark Imagine, we strive to ensure that your shopping experience is as satisfying as possible. In the event that you need to return a product, we have outlined our return policy below to provide clarity and transparency.

1. Returns Eligibility:

• We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at [info@sparkimagine.com]. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

4. Exchanges:

• We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

5. Return Shipping:

• Customers are responsible for all return shipping costs unless the return is due to an error on our part. You must using a trackable shipping service to ensure the safe return of your item.

6. Non-Returnable Items:

• Certain items, such as personalized or used products, may not be eligible for return. Please check the product description for specific details.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [info@sparkimagine.com]. We will arrange for a replacement or refund, including return shipping costs.

8. Contact Us:

• If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at [info@sparkimagine.com].