We offer a 100% refund or a replacement item shipped to your door free of charge if there is a mistake on our end. This applies to the following:
- Your item is lost in transit
- Your item is damaged in transit
- You receive the wrong item or item description based on your order
Our return policy lasts 14 days and you must contact us within this time to initiate a return. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Our custom jewelry products are made to order just for you! We're unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you!
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Orders may be cancelled up to 4 hours after making a purchase, after that - we cannot cancel an order because it has been processed through the system and is preparing for shipment.
Please take care to choose the correct item (color, style, pattern, model etc.) as we cannot make changes once it has been processed. If you notice that you have ordered incorrectly, please let us know ASAP and we may be able to resolve the issue.
When purchasing clothing, please review the sizing information prior to your purchase as standard sizing varies between countries.
Your satisfaction is our top priority. If you are unsatisfied with your item, please email us and we may offer you an in store credit equal to the value of your purchase.