Contact Us
Questions about an order, a product, shipping, or a return? We're here — and we actually answer.
Email us
Email: info@sparkimagine.com
We respond to every message within 24 hours on business days (Monday–Friday). Include your order number if your question is about an existing order — it speeds things up.
What we can help with
- Order status & tracking — orders ship within 24 hours; typical delivery is 8–15 days. Full details in our Shipping Policy.
- Returns & refunds — every order is covered by our 30-day money-back guarantee. See the Return Policy for how it works.
- Product questions — how to use a device, mode settings, care, and safety. Many answers are already in our FAQ.
- Wholesale, corporate & team orders — see ThermaTouch for Teams or email us directly.
About Spark Imagine
Spark Imagine is an online-only wellness retailer. Learn more about us, or browse all products.